Refund and Returns Policy

This page explains how Peptide Warehouse handles requests about an order. It should be read together with the information shown at checkout and any rights that apply under the law where you live.

Before requesting a return or refund

Please review your order details and contact us promptly if an item arrives damaged, incomplete, or different from the item ordered. Include the order number and clear photographs where relevant so the request can be reviewed efficiently.

Return authorization

Do not send an item back unless you have first received return instructions. Return eligibility, address, timing, and any required documentation depend on the order and the condition of the item.

Damaged or incorrect items

If an item appears damaged in transit or you believe the wrong item was received, retain the packaging and contact support as soon as possible. We will review the available information and provide next steps.

Refund decisions

Approved refunds are issued to the original payment method when possible. Processing times may vary by payment provider and financial institution. Where a refund is not appropriate, we may offer another resolution when available.

Order changes and cancellations

Orders are processed promptly, so a cancellation or change may not be possible once fulfillment has started. Contact us quickly with your order number if you need help, and we will confirm the options available for that order.

How to request help

Use the support details shown on the site or in your order confirmation. Please include your order number, the issue, and any helpful supporting information.

Policy updates

We may update this policy to reflect operational or legal changes. The date above shows the latest revision.